Privacy Policy

Information we collect

We collect information you provide directly to us, such as your name, email address, company, and role when you request a demo, book a call, or contact our team. If you use our products, we also collect the project documents, permit records, and workspace content you or your organization upload to the platform.

We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and interactions with the site. We use analytics tools to understand how visitors use our website and products.

How we use information

We use the information we collect to provide, maintain, and improve our products and services; to respond to your inquiries and schedule conversations you request; to send you product updates and marketing communications you can opt out of at any time; and to monitor, secure, and debug our systems.

Customer content uploaded to the Vela platform is used solely to deliver the services your organization has contracted for. We do not sell your personal information.

How we share information

We share information with service providers who perform services on our behalf, such as cloud hosting, analytics, and communications tools, under agreements that restrict how they may use it. We may also disclose information to comply with law, enforce our agreements, or protect the rights, safety, and property of Vela, our customers, or others.

If Vela is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

Data security and retention

We use administrative, technical, and physical safeguards designed to protect the information we hold, including encryption in transit and access controls. No system is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer content is retained according to the terms of the applicable customer agreement.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can exercise these rights, or opt out of marketing communications, by contacting us using the details below. We will respond within the timeframe required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this page and, where required, provide additional notice. Your continued use of our website or services after an update means you accept the revised policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at legal@velaenergy.ai.